**Development of Microservices**

Here is a structured list of potential **microservices** you can offer,
aligned with PSA + intelligent automation and domain-oriented
design.[^[\[1\]]{.underline}^](#5bk1r735lnv0)[^[\[2\]]{.underline}^](#39xpimu25wj6)[^[\[3\]]{.underline}^](#54utgmn9qkbi)

**Core PSA microservices**

-   **Identity & Access Service**\
    > Handles authentication, SSO/SAML, role-based access, tenant
    > isolation, and API tokens.

-   **Organization & Tenant Service**\
    > Manages accounts, workspaces, subscription plans, and usage limits
    > across customers.

-   **Client & Contact Service**\
    > Stores client organizations, contacts, SLAs, and billing
    > preferences, exposed via REST/GraphQL.

-   **Project & Engagement Service**\
    > Owns projects, phases, tasks, milestones, dependencies, and
    > project status workflows.

-   **Time & Expense Service**\
    > Captures timesheets, approvals, expenses, per-diem rules, and
    > utilization metrics.

-   **Billing & Invoicing Service**\
    > Generates invoices from time/fees, handles tax rules, discounts,
    > credit notes, and syncs to accounting.

-   **Resource Planning Service**\
    > Manages capacity, skills, staffing plans, and AI-assisted staffing
    > recommendations.

-   **Reporting & Analytics Service**\
    > Aggregates metrics (margin, utilization, burn, forecast) and
    > exposes dashboards and exports.

-   **Notification & Communication Service**\
    > Manages email, in-app notifications, Slack/Teams messages, and
    > alert rules.

-   **Document & Attachment Service**\
    > Handles document storage, versioning, access control, and links to
    > processes or projects.

**Automation & RPA microservices**

-   **Bot Orchestration Service**\
    > Starts, stops, schedules, and monitors RPA bots and workflows
    > across platforms (UiPath, Power Automate).

-   **Automation Catalog Service**\
    > Registry of available automations (AP processing, claims intake,
    > AML checks) with parameters and SLAs.

-   **Automation Execution API Service**\
    > Single API façade to invoke automations as microservices
    > (idempotent, composable "automation
    > endpoints").[^[\[2\]]{.underline}^](#39xpimu25wj6)[^[\[4\]]{.underline}^](#4iq4x4b53sji)

-   **Exception & Incident Handling Service**\
    > Captures bot failures, classifies exceptions, routes to humans or
    > agents, and tracks resolution SLAs.

-   **Process Mining & Discovery Service**\
    > Analyzes logs/event streams to identify candidates, volumes, and
    > bottlenecks for automation.

-   **Task Queue & Work Routing Service**\
    > Routes human tasks and approvals generated by automations (e.g.,
    > exceptions needing review).

-   **Compliance & Audit Trail Service**\
    > Stores detailed event logs for all automations, user actions, and
    > decisions (regulatory-grade).

**Agentic AI / intelligence microservices**

-   **Document Understanding Service**\
    > Uses OCR + LLM to extract structured data from invoices, claims,
    > forms, lab reports, and contracts.

-   **Knowledge Retrieval (RAG) Service**\
    > Connects to SharePoint, Confluence, policy docs, and provides
    > grounded answers/contexts to agents.

-   **Decisioning & Policy Engine Service**\
    > Encodes rules + ML models to decide approvals, route work, or
    > choose which automation to run.

-   **Exception Reasoning Agent Service**\
    > Investigates failed cases (e.g., denied claims, AML flags),
    > generates explanations, and suggests fixes.

-   **Forecasting & Optimization Service**\
    > Provides demand forecasts, staffing recommendations, and "what-if"
    > scenario simulations for projects.

-   **Natural-Language Command Service**\
    > Accepts text prompts ("automate our prior auth workflow") and maps
    > them to automation templates.

**Vertical-specific microservices**

**Healthcare**

-   **Prior Authorization Orchestration Service**\
    > Handles data gathering, payer-specific form generation,
    > submission, and status tracking.

-   **Claims Intake & Submission Service**\
    > Normalizes claim data, validates codes, and submits via EDI/API or
    > portal automation.

-   **Denial Management Service**\
    > Clusters denials, suggests root causes, and triggers workflows to
    > appeal or correct data.

-   **EOB & Payment Posting Service**\
    > Reconciles remittance advice with claims and posts to GL / patient
    > accounts.

**Manufacturing**

-   **Quality Inspection Service**\
    > Accepts QC measurements/images, applies rules/ML, and records
    > pass/fail with traceability.

-   **Production & Inventory Sync Service**\
    > Automates updates between MES/ERP/warehouse systems; manages SKU
    > and stock events.

-   **Regulatory Compliance Log Service**\
    > Maintains audit-ready records for ISO/FDA inspections linked to
    > automated steps.

**BFSI**

-   **KYC Onboarding Service**\
    > Automates identity verification, document checks, and risk scoring
    > for new customers.

-   **AML Transaction Monitoring Service**\
    > Ingests transactions, applies rules/ML alerts, and creates SAR
    > workflows.

-   **Regulatory Reporting Service**\
    > Generates mandated reports (e.g., SAR, CTR, Basel templates) from
    > core data stores.

**Integration & platform microservices**

-   **CRM Integration Service**\
    > Syncs accounts, opportunities, and projects with Salesforce,
    > HubSpot,
    > etc.[^[\[5\]]{.underline}^](#wgfvl9ol36pe)[^[\[6\]]{.underline}^](#70ia34ri4h18)

-   **Accounting Integration Service**\
    > Connects to QuickBooks, Xero, NetSuite, and keeps
    > invoices/payments in sync.

-   **Calendar & Collaboration Integration Service**\
    > Syncs events and tasks with Google/Microsoft 365; posts updates to
    > Slack/Teams channels.

-   **API Gateway / Developer Portal Service**\
    > Central entrypoint for external devs, key management, rate
    > limiting, and API
    > documentation.[^[\[7\]]{.underline}^](#cqx6c5nf9uor)[^[\[1\]]{.underline}^](#5bk1r735lnv0)

-   **Usage Metering & Billing Service**\
    > Tracks per-tenant/API usage, seats, automations run, and feeds
    > into subscription billing.

**Governance, security, and lifecycle microservices**

-   **Tenant Policy & Compliance Service**\
    > Stores policies for data residency, retention, encryption, and
    > allowed integrations.

-   **Feature Flag & Experimentation Service**\
    > Gradually rolls out features to subsets of tenants; supports A/B
    > testing.

-   **Schema & Migration Service**\
    > Manages versioned schemas for each bounded context and data
    > migrations.

-   **Health & Observability Service**\
    > Aggregates metrics, logs, traces for all microservices and
    > automations.

If helpful, the next step can be to pick 6--8 of these as **initial
microservices for MVP**, then map each to concrete endpoints, data
contracts, and responsible teams.
