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**Terms of Service**

**Effective Date:** \[01/30/2026\]\
**Last Updated:** \[01/30/2026\]

**1. Introduction and Acceptance**

These Terms of Service (\"Terms\") govern your access to and use of the
Phase Mirror platform, website, services, and related offerings provided
by Phase Mirror LLC (\"Phase Mirror,\" \"we,\" \"us,\" or
\"our\").[^[\[1\]]{.underline}^](#k53btxz3ao16)

By accessing or using our services, you agree to be bound by these
Terms. If you are using the services on behalf of an organization, you
represent that you have authority to bind that organization to these
Terms.

**2. Definitions**

  Term                     Definition
  ------------------------ --------------------------------------------------------------------------------------------------------------------------------------------------------
  **Platform**             The Phase Mirror Oracle SaaS application, including CLI tools, cloud dashboard, and APIs [^[\[2\]]{.underline}^](#wfppl0oerryu)
  **Services**             All Phase Mirror offerings including Platform, consulting, implementation, training, certification, and support [^[\[3\]]{.underline}^](#ptmz5em3lu2m)
  **User**                 Any individual accessing or using the Services
  **Customer**             The organization or individual that has entered into a subscription or service agreement
  **Dissonance Reports**   Output artifacts generated by the Platform identifying contradictions and governance gaps
  **Calibration Data**     Aggregated, anonymized usage data used to improve rule accuracy [^[\[1\]]{.underline}^](#k53btxz3ao16)

**3. Service Tiers and Licensing**

**3.1 Platform Tiers**

Phase Mirror offers multiple service tiers with distinct
capabilities:[^[\[2\]]{.underline}^](#wfppl0oerryu)

  Tier         Seats                     SLA     Key Features
  ------------ ------------------------- ------- --------------------------------------
  Community    Unlimited (self-hosted)   None    Core rules (MD-001--005), CLI
  Team         10                        99.0%   Extended rules, cloud dashboard
  Business     50                        99.5%   Full rule registry, priority support
  Enterprise   Unlimited                 99.9%   Dedicated instance, TAM included

**3.2 License Grant**

Subject to these Terms and payment of applicable fees, we grant you a
limited, non-exclusive, non-transferable license to access and use the
Services in accordance with your subscription
tier.[^[\[1\]]{.underline}^](#k53btxz3ao16)

**3.3 Managed Service Restriction**

You may not provide the Platform to third parties as a hosted or managed
service where the service provides users with access to any substantial
set of the features or functionality of the software. This restriction
protects our ability to offer managed services. If you wish to offer
managed services incorporating Phase Mirror, contact us for a commercial
agreement.[^[\[1\]]{.underline}^](#k53btxz3ao16)

**4. Permitted and Prohibited Uses**

**4.1 Permitted Uses[^[\[1\]]{.underline}^](#k53btxz3ao16)**

-   Internal use at your organization

-   Building applications on top of Phase Mirror

-   Modifying source code (with prominent modification notices)

-   Redistributing with your applications (must include license terms)

-   Consultants implementing for clients (client operates, not
    > consultant as service)

-   Using Platform outputs to power your own services

**4.2 Prohibited Uses**

-   Providing Phase Mirror as a managed/hosted service without
    > commercial agreement

-   Removing or obscuring copyright, licensing, or trademark
    > notices[^[\[1\]]{.underline}^](#k53btxz3ao16)

-   Using the \"Phase Mirror Certified\" mark without
    > certification[^[\[2\]]{.underline}^](#wfppl0oerryu)

-   Reverse engineering to circumvent usage limitations

-   Using Services for unlawful purposes

-   Attempting to gain unauthorized access to systems or data

-   Interfering with other users\' access to Services

**5. Customer Data and Ownership**

**5.1 Your Data**

You retain all rights to data you input into the Platform (\"Customer
Data\"), including configuration files, custom rules, and organizational
context. We do not claim ownership of your Customer Data.

**5.2 Dissonance Reports**

Dissonance Reports generated by the Platform based on your Customer Data
are owned by you. You may use, distribute, and modify these outputs
without restriction.

**5.3 Calibration Data**

With your consent, we may collect anonymized, aggregated usage data to
improve Platform accuracy. This calibration
data:[^[\[1\]]{.underline}^](#k53btxz3ao16)

-   Cannot identify you or your organization

-   Becomes part of our aggregate dataset

-   May be disabled by Enterprise customers upon request

**5.4 Feedback**

Any suggestions, ideas, or feedback you provide about the Services may
be used by us without obligation or compensation to you.

**6. Consulting and Professional Services**

**6.1 Engagement Terms**

Consulting engagements (AI Governance Diagnostic, Compliance-Accuracy
Tradeoff Workshop, Advisory Retainer) are governed by separate
Statements of Work that specify scope, deliverables, timelines, and
fees.[^[\[3\]]{.underline}^](#ptmz5em3lu2m)[^[\[2\]]{.underline}^](#wfppl0oerryu)

**6.2 Deliverable Ownership**

Unless otherwise specified in the Statement of Work:

-   Generic methodologies and frameworks remain Phase Mirror property

-   Custom deliverables created specifically for you (governance
    > artifacts, specs, policies) are owned by you upon payment

-   Phase Mirror retains the right to use anonymized learnings to
    > improve our methodology

**6.3 Advisory Retainers**

Advisory retainer engagements provide access, not guaranteed hours.
Response times vary by tier (Advisor: 24--48 hours; Strategic Partner:
4--8 hours; Board Advisor: 2
hours).[^[\[2\]]{.underline}^](#wfppl0oerryu)

**7. Implementation Services**

**7.1 Scope**

Implementation services (Starter, Professional, Enterprise packages)
deploy the Platform in your environment and integrate with your
toolchains.[^[\[2\]]{.underline}^](#wfppl0oerryu)

**7.2 Payment Terms**

Implementation projects use milestone-based payments: 30% at initiation,
40% at midpoint, 30% at
acceptance.[^[\[2\]]{.underline}^](#wfppl0oerryu)

**7.3 Customer Responsibilities**

You are responsible for:

-   Providing necessary access to systems and personnel

-   Timely review and approval of deliverables

-   Ensuring your environment meets technical requirements

**8. Support Services**

**8.1 Support Tiers[^[\[2\]]{.underline}^](#wfppl0oerryu)**

  Element             Standard          Priority       Premium/TAM
  ------------------- ----------------- -------------- ---------------------------
  Critical Response   24 hours          4 hours        1 hour
  High Response       48 hours          8 hours        4 hours
  Normal Response     5 business days   24 hours       8 hours
  Channels            Email             Email, Phone   Email, Phone, Slack/Teams

**8.2 Support Scope**

Support covers:

-   Platform functionality questions

-   Bug reports and troubleshooting

-   Configuration guidance

Support does not cover:

-   Custom development

-   Third-party integrations not explicitly supported

-   Issues caused by unauthorized modifications

**9. Certification and Training**

**9.1 Practitioner Certifications**

Certification exams (PMA, CPMP, CPMA) validate individual proficiency.
Certifications:[^[\[2\]]{.underline}^](#wfppl0oerryu)

-   Require passing the applicable exam

-   Are valid for the renewal period specified (annual or biennial)

-   May be revoked for fraud or misrepresentation

**9.2 Implementation Certifications**

Vendors and partners seeking \"Phase Mirror Certified\" status
must:[^[\[1\]]{.underline}^](#k53btxz3ao16)[^[\[2\]]{.underline}^](#wfppl0oerryu)

-   Pass the conformance test suite

-   Maintain required certified practitioners on staff

-   Complete annual audits or reviews

-   Pay applicable certification fees

**9.3 Trademark Usage**

Only certified implementations may use the \"Phase Mirror Certified\"
mark. Unauthorized use of Phase Mirror trademarks is
prohibited.[^[\[1\]]{.underline}^](#k53btxz3ao16)

**9.4 Training Materials**

Training course materials are licensed for personal or internal
corporate use only. Redistribution, recording, or commercial use of
training content is prohibited without written permission.

**10. Fees and Payment**

**10.1 Subscription Fees**

Platform subscriptions are billed annually in advance. Fees are
non-refundable except as required by law or specified in an Enterprise
agreement.

**10.2 Compliance Packs**

Compliance Packs (AI Governance Essentials, Financial Services,
Healthcare, EU AI Act, Agentic AI Governance) are licensed separately
and billed annually.[^[\[2\]]{.underline}^](#wfppl0oerryu)

**10.3 Price Changes**

We may change pricing with 30 days\' notice. Price changes take effect
at your next renewal.

**10.4 Taxes**

Fees are exclusive of taxes. You are responsible for applicable sales,
use, VAT, or similar taxes.

**11. Term and Termination**

**11.1 Term**

Subscriptions continue for the subscription period and automatically
renew unless cancelled with 30 days\' notice before renewal.

**11.2 Termination for Cause**

Either party may terminate immediately if the other party:

-   Materially breaches these Terms and fails to cure within 30 days of
    > notice[^[\[1\]]{.underline}^](#k53btxz3ao16)

-   Becomes insolvent or files for bankruptcy

**11.3 Effect of Termination**

Upon termination:

-   Your access to paid Services ends

-   You may export your Customer Data for 30 days

-   Provisions that should survive (IP ownership, limitation of
    > liability, indemnification) remain in effect

**12. Intellectual Property**

**12.1 Phase Mirror IP**

We retain all rights to the Platform, methodology, documentation,
training materials, and trademarks. Nothing in these Terms transfers
ownership of our intellectual property to you.

**12.2 Open Source Components**

The Platform incorporates open source components. Your use of those
components is governed by their respective licenses. A list of open
source components is available upon request.

**12.3 Phase Mirror License**

Use of the Phase Mirror software is additionally governed by the Phase
Mirror License v1.0, which permits self-hosting and modification while
restricting managed service
offerings.[^[\[1\]]{.underline}^](#k53btxz3ao16)

**13. Warranties and Disclaimers**

**13.1 Limited Warranty**

We warrant that:

-   The Platform will perform materially as described in the
    > documentation

-   Professional services will be performed in a professional manner

**13.2 Disclaimer**

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED \"AS IS\"
WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES
INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT.[^[\[1\]]{.underline}^](#k53btxz3ao16)

**13.3 No Guarantee of Outcomes**

Phase Mirror provides governance methodology and tools. We do not
guarantee that use of our Services will ensure regulatory compliance,
prevent liability, or achieve any particular business outcome.

**14. Limitation of Liability**

**14.1 Exclusion of Damages**

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHASE MIRROR WILL NOT BE LIABLE
FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES,
OR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

**14.2 Cap on Liability**

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE
TERMS WILL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE
CLAIM.

**14.3 Essential Purpose**

These limitations apply even if a remedy fails of its essential purpose.

**15. Indemnification**

**15.1 Your Indemnification**

You agree to indemnify and defend Phase Mirror from claims arising from:

-   Your use of the Services

-   Your Customer Data

-   Your violation of these Terms

-   Your violation of applicable laws

**15.2 Our Indemnification**

We will indemnify you from third-party claims that the Platform
infringes their intellectual property rights, provided you notify us
promptly and allow us to control the defense.

**16. Confidentiality**

Each party agrees to protect the other\'s confidential information with
reasonable care. Confidential information does not include information
that is publicly available, independently developed, or rightfully
received from third parties.

**17. Compliance with Laws**

You agree to comply with all applicable laws in your use of the
Services, including export control laws, data protection laws, and
industry-specific regulations.

**18. Modifications to Terms**

We may modify these Terms with 30 days\' notice. Continued use after
modifications take effect constitutes acceptance. If you disagree with
modifications, you may terminate your subscription.

**19. Governing Law and Disputes**

These Terms are governed by the laws of \[State\], without regard to
conflict of law principles. Any disputes will be resolved through
binding arbitration under \[arbitration rules\], except that either
party may seek injunctive relief in court for intellectual property
matters.

**20. General Provisions**

-   **Entire Agreement:** These Terms, along with applicable Statements
    > of Work and the Privacy Policy, constitute the entire agreement.

-   **Severability:** If any provision is unenforceable, the remaining
    > provisions continue in effect.

-   **Waiver:** Failure to enforce a provision does not waive our right
    > to enforce it later.

-   **Assignment:** You may not assign these Terms without our consent.
    > We may assign freely.

-   **Force Majeure:** Neither party is liable for delays due to causes
    > beyond reasonable control.

-   **Notices:** Notices must be sent to the addresses specified in your
    > account or service agreement.

**21. Contact Information**

**Phase Mirror LLC**\
\[Address\]\
Email: \[legal\@phasemirror.com\]

**Items Requiring Your Input**

-   **Governing law jurisdiction** (State)

-   **Arbitration rules** (AAA, JAMS, etc.)

-   **Specific addresses** for legal notices

-   **Data export period** upon termination (I used 30 days)

-   **Any additional compliance language** for specific industries

**Recommended Companion Documents**

Based on the service architecture, you may also need:

-   **Enterprise Agreement** (custom terms for 100K+ customers)

-   **Data Processing Agreement** (for GDPR compliance)

-   **Service Level Agreement** (detailed SLA terms beyond what\'s in
    > these ToS)

-   **Certification Program Agreement** (trademark usage and compliance
    > testing)

-   **Statement of Work Template** (for consulting engagements)

Would you like me to draft any of these companion documents or expand
any section?

⁂

1.  Phase Mirror\_ Consultation & SaaS.pdf

2.  Phase Mirror\_ Comprehensive Services Catalog.docx.pdf

3.  A Clear Guide to Phase Mirror\'s Services.pdf

4.  Implementation Guide\_ Applying Phase Mirror Dissonance.pdf

5.  Phase mirror dissonance\_\_\_Open core must be useful.pdf

6.  License\_ Strategic & Legal Analysis.pdf

7.  Agentic Domain-Specific Reasoning.pdf

8.  Policy Memo\_ Managing Agentic AI Liability with the Phase Mirror
    > Framework.pdf

9.  The Phase Mirror does not resolve dissonance---it names it.pdf

10. Understanding Phase Mirror Dissonance\_ A Beginner\'s Guide.pdf

11. The Phase of Mirror Dissonance.pdf
